We ship to any US address. Please allow 1-2 business for processing before an order ships. Once an order ships, you should receive your order within 5-7 business days.
For orders to international destinations, please email us at email@example.com or call us at (888) 579-3524 Monday-Friday 9:00am to 4:30pm (CST) excluding holidays.
Our order fulfillment and shipping system is designed to get orders on their way to our customers as quickly and efficiently as possible. Once an order has shipped, neither our warehouse staff nor Customer Service can change or cancel it.
Order Status & Tracking
When you place an order, you will receive an Order Confirmation email. If you don't receive this email, please contact Customer Service. Once your order ships, you will receive an email with your expected delivery date and your shipment tracking number.
You may return new, unopened items within 30 days for a full refund (minus your original shipping costs). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please email us at firstname.lastname@example.org with your order number and details about the product you would like to return and the reason for the return. Or you may call us toll free at (888) 579-3524 Monday-Friday 9:00am to 4:30pm (CST) excluding holidays. We will respond quickly with instructions for how to return items from your order and a return shipping label** - if you use this return label, we'll deduct $3.00 from the credit you'll be receiving to cover return shipping costs.
If you choose not to use our shipping label, please send your package, prepaid via the carrier of your choice. We recommend UPS or USPS Priority Mail. We also recommend that you insure your package and have it traceable as we cannot be responsible for it until it reaches our warehouse.
You can expect to receive your refund within 4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to inspect and process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Your refund will be automatically applied to your credit card or original method of payment (credit card or pay pal).
**$3.00 Return Shipping Label Charge will be subtracted from your refund amount before the refund is applied to your original method of payment.